Tenants guide

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New Assured shorthold tenancies (ASTs) Signed on or after 1 June 2019


Holding deposit (per tenancy) - One week's rent

This is to reserve a property. Please note: this will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-To-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other deadline for agreement as mutually agreed in writing).


Security Deposit (Per tenancy, Rent under £50,000 per year) - Five weeks' rent

This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (Per tenancy. Rent of £50,000 or over per year)

This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.


Lost Key(S) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of contract (Tenant's Request) - £50 (Inc VAT) per agreed variation.

To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.


Change of sharer (tenant's request) - £50 (Inc VAT) per replacement tenant or any reasonable costs incurred if higher.

To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-To-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant's Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.


How can I prepare for the referencing process?

Speak to your employers so they are expecting contact, along with your current landlord (or agency) too. Make sure you have copies of your ID ready, one with a photo and one with your address.

What if I fail my referencing?

If you fail your referencing, you will have an opportunity to add a guarantor (subject to landlord approval)

What is a guarantor?

Sometimes a guarantor is needing if an applicant does not meet the required figures for their income to rent ratio. A guarantor is also needed if an applicant is in receipt of housing benefits. Your guarantor will need to be references to check they can meet their own outgoings as well as yours, if you are unable to pay the rent.

What areas do you cover?

We cover the whole of Braintree and neighbouring villages, but we also go out to Colchester.

Do you accept pets?

This varies between properties. Some landlords will accepted pets, but may ask for a higher deposit. Others will not allow pets at all.

Do you accept housing benefits?

On certain properties, the landlords will accept housing benefit, but in all cases a guarantor will be required.

How quickly can I move in?

The referencing process normally takes up to 48 hours, so assuming the property is vacant and no maintenance works are required, we can normally get your into the property within a week.

What if I have a maintenance issue once I've moved in?

If we are managing the property then you can come directly to us, alternatively you will have direct contact with the landlord. But don't worry, we will explain all this when you are checked in.